BIRDS HEARD SUPPORT
A question about the app, your account, or a yard listener? Start here, or send us a note.
Email supportOUT AND ABOUT
From the first song to the finds you keep.
Tap Identify a bird on the welcome screen, or open Listen, and allow microphone access. Identification runs on your phone and works without an account. Sign in when you want to save a find.
A recording is uploaded only if you choose Save the sound.
Find a quieter spot, wait for a clear song, and try again. Wind, traffic, and overlapping sounds can make a bird harder to identify.
The microphone lets Birds Heard listen. Location is optional: it helps improve nearby matches and map where you listened. You can change either permission in your iPhone’s Settings for Birds Heard.
YOUR OWN LITTLE WORLD
A little help with signing in and managing your information.
Choose Sign in with Apple again. If you used Hide My Email, your account may show an Apple relay address. Include the email shown in your Birds Heard profile when you contact us so we can find the right account.
Tap the account button in the app’s header, then open Settings → Privacy. You’ll find your privacy choices and the full policy there.
Read our privacy policyOpen the account button, then Settings → Delete account, and follow the verification steps. Deletion is permanent and processing can take time. If you own the workspace, deleting your account also deletes that workspace and its shared data.
BACK AT HOME
A few things to check before you write.
Make sure the box is plugged in and its power connection is secure.
The box needs to be within range of your Wi-Fi network. Let us know if the network name or password changed recently.
Include the box ID with your message, along with what happened and the last time it was working.
LET’S TAKE A LOOK TOGETHER
Tell us what happened and what you expected. For app questions, include your iPhone model and iOS version. For box questions, include the box ID.
